Frequently Asked Questions
Trusted for Over 40 Years by Families like Yours
Learn how Associates in Family Medicine can help you.
The providers at Associates in Family Medicine are board certified in family medicine and are trained in pediatrics, internal medicine and geriatrics. Your family’s medical needs can be cared for by our primary care physicians in one convenient location. If you are looking for a new primary care physician, you have come to the right place!
After hours and same day care is available for established Associates in Family Medicine patients only. Call (360) 734-4404 to schedule an appointment or establish care today.
- When I make the choice of a doctor, will I always see him/her at my scheduled visits?
- What is the best way to make a follow-up appointment?
- If the clinic is closed what should I do if I need to speak to a doctor?
- What should I do if I get sick and need to be seen on the weekend?
- How do I get my medications refilled?
- What should I do if I am unable to accompany my child or teenager to his/her appointment?
- What is the procedure for setting up an appointment to have labs drawn?
- What should I do if I need to see a specialist?
- If I am hospitalized, which doctor will I see?
- Can I be billed for my co-payment when I come in?
- If I have a question about my billing who do I call?
When I make the choice of a doctor, will I always see him/her at my scheduled visits?
We always try to keep you with the same doctor so that he/she is familiar with you and your health care record. When calling with an urgent issue, we will try to schedule you with your chosen primary care physician. However, if your PCP is not available, we will then schedule you with another provider in our practice.
What is the best way to make a follow-up appointment?
The best way to schedule a follow-up appointment is to schedule it as you are leaving the office. If you need to schedule routine appointments (well child checkup, PAP, annual physical, etc) please call us as far in advance as possible.
If the clinic is closed what should I do if I need to speak to a doctor?
You should simply call our office number as usual. Our answering service will relay your message to the on call provider and he/she will return your call as promptly as possible.
Some of you may have chosen the option to have your phone line "blocked" so that anonymous calls do not ring at your home. If you call our clinic after hours and request a return phone call from the on call provider, it is important that you temporarily UNBLOCK YOUR LINE. If you are unable or unwilling to do so, this may delay or otherwise interfere with us returning your call in a timely manner.
What should I do if I get sick and need to be seen on the weekend?
Associates in Family Medicine is open on Saturday from 9:00 a.m. to 1:30 p.m. for urgent care and for pre-scheduled appointments. Other weekend office visits are done on a case by case basis upon the discretion of the provider. If you have an emergency you should go directly to the emergency department at the hospital.
How do I get my medications refilled?
The quickest way to have your medications refilled is to call your pharmacy. Please call them several days before your medication runs out to allow them enough time to complete all the steps necessary to fulfill your request. Refill requests made through the office are processed Monday through Friday, business hours. Before some medications can be refilled, an office visit may be required for examination, laboratory, etc. There will be occasions when a chronic medication runs out over a weekend or a time when the office is closed. In most instances, the on call provider will call your pharmacy and prescribe a limited amount of medicine. Narcotic medications are NOT refilled over the weekends.
What should I do if I am unable to accompany my child or teenager to his/her appointment?
Minors will not be seen without the consent of a parent unless a life-threatening illness/injury is occurring. We would prefer that a note be written authorizing treatment for your child. When a parent/guardian is not present, it is often more difficult to get an accurate history and to explain the options for treatment. We encourage you, as the parent, to be present whenever possible.
What is the procedure for setting up an appointment to have labs drawn?
All lab work must be ordered by a licensed health care provider and be accompanied by a laboratory request. Our lab hours are 8 a.m. – 5 p.m. Monday through Friday. You can simply walk in without appointment. We only perform labs for individuals who are patients at our clinic. If a lab test requires a person be fasting, we encourage nothing by mouth other than water for at least 6 hours. Coffee and tea without milk products or sugar is generally acceptable.
What should I do if I need to see a specialist?
The type of insurance you have determines how you can go about seeing a specialist. In most cases, insurance companies require you to see your primary care physician first. Your PCP then determines if your condition requires being seen by a specialist or if your condition can be treated at our clinic. Most insurance companies REQUIRE that you get this referral from your PCP. Please remember, IT IS THE PATIENT'S RESPONSIBILITY to understand their specific insurance policy and the requirements concerning a referral.
If I am hospitalized, which doctor will I see?
The doctors at our clinic refer to the St. Joseph Hospitalist Program for adult hospital care. When you are admitted to the hospital, you will be managed by the hospitalist physicians and appropriate specialists. The hospitalists work carefully communicating with our physicians during and after your hospital stay. AFM continues to care for our pediatric and newborn patients that require hospitalization. This includes the routine care of newborns.
Can I be billed for my co-payment when I come in?
Through the contracts that we sign with the insurance companies, we are required to collect the co-payments at the time of your visit. If there is a reason that you cannot pay at the time of your office visit, please ask to meet with a member of our billing department. Failure to pay your co-pay at the time of your office visit may result in a billing surcharge.
If I have a question about my billing who do I call?
You may contact our billing department at (360) 734-4404. They will help answer your questions Monday-Friday from 8:00 a.m. to 5:00 p.m.
Contact Us Today
Fill out the following form with your questions and we will get back to you as soon as possible. If an emergency please contact 000.000.0000 or 1.360.734.4404 during our normal hours.
|Mon - Fri:||8:00am - 5:00pm|
|Sat:||9:00am - 1:30pm|
Call 1-360-734-4404 to schedule an appointment.
New provider coming soon, Welcome Heather Keddie.